Privacy policy and personal data use policy

This policy explains which personal data Bizyness processes, why, for how long, who receives it and how to exercise your rights. It applies to the website https://www.bizyness.fr and to the Bizyness application available at https://app.bizyness.fr (together, the “Service”).

It is written in accordance with Regulation (EU) 2016/679 of 27 April 2016 (“GDPR”) and the French Data Protection Act no. 78-17 of 6 January 1978, as amended.

Article 1 – Who is responsible for your data?

The data controller is Le Pissenlit Bleu EURL, a company with a share capital of €3,000, whose registered office is at 229 rue Saint-Honoré, 75001 Paris, France, SIREN 843016924 (“Le Pissenlit Bleu”, “we”), publisher of the Bizyness Service.

For any question about this policy or your personal data, you can write to us:

• by email: contact@bizyness.fr;
• by post: Le Pissenlit Bleu, 229 rue Saint-Honoré, 75001 Paris, France.

Article 2 – When do we act as controller or as processor?

We act in two distinct capacities.

As a data controller, for the data of website visitors, people who contact us, prospects and Bizyness account holders (account creation, subscription, billing, support). This policy describes that processing.

As a data processor, for the data you import or enter into the application as part of your own business: your customers, orders, invoices, suppliers and bank transactions. For that data, your company is the data controller and we process it only to provide the Service to you, on your instructions and under the conditions set out in the data processing agreement appended to our terms of sale. It is your responsibility to inform your own customers about the processing of their data. If one of your customers sends us a request about their data, we forward it to you.

Article 3 – What data do we collect?

Data you give us directly:

• contact form and appointment booking: first name, last name, email address, company, subject and content of your message;
• partner programme application: identity, contact details, information about your audience and your promotion channels;
• account creation and management: identity, email address, password (stored in encrypted form), information about your company (name, address, identification numbers, VAT number);
• subscription: chosen plan, billing history. Your payment card data is collected and processed directly by our payment provider (Chargebee); we do not have access to it;
• support: the content of your exchanges with our team, by email or through the live chat.

Data collected automatically:

• technical connection data: IP address, browser and device type, pages viewed, date and time of access;
• data from cookies and trackers, only under the conditions described in Article 10.

Data from third-party services: when you connect an online store, a marketplace, a payment provider or a bank account to your account, we receive the data needed for the Service to work (orders, customers, payments, refunds, bank transactions). This data is processed in our capacity as processor, as stated in Article 2.

We do not collect “special categories” of data within the meaning of Article 9 of the GDPR. Mandatory form fields are marked with an asterisk: without that information, we cannot handle your request or provide the Service.

Article 4 – Why do we use your data, and on what legal basis?

Where processing is based on your consent, you can withdraw it at any time, without affecting the processing carried out beforehand.

Article 5 – Who has access to your data?

Your data is intended for authorised staff of Le Pissenlit Bleu, within the limits of their duties. We do not sell or rent your personal data.

It is also accessible to our service providers, who act on our behalf and on our instructions, only to the extent needed for their task:

• hosting of the website and the application: Amazon Web Services;
• contact and partner application forms: Formtorch;
• live chat and support: Intercom;
• appointment booking: Calendly;
• cookie consent management: Axeptio;
• affiliate programme: Tapfiliate;
• subscription management and payment: Chargebee;
• sending of emails: Amazon Web Services and Kit;
• bank synchronisation, if you enable this feature: Bridge, an account aggregation provider.

If you have consented, browsing data is also sent to Google (Google Analytics, Google Ads), Meta (Meta Pixel) and TikTok (TikTok Pixel), which also process it for their own purposes under their respective privacy policies.

Finally, your data may be disclosed to administrative or judicial authorities where the law requires us to do so, and to our advisers (accountants, lawyers) where this is necessary to defend our rights.

Article 6 – Is your data transferred outside the European Union?

Some of the providers listed in Article 5 are established outside the European Union or belong to groups established there, in particular in the United States and Canada. Data may therefore be transferred outside the European Union.

In that case, the transfer is covered by one of the mechanisms provided for by the GDPR: an adequacy decision of the European Commission (for example the EU–US Data Privacy Framework, for providers certified under it, or the decision covering Canada) or, failing that, the standard contractual clauses adopted by the European Commission. You can obtain details of these safeguards by writing to contact@bizyness.fr.

Article 7 – How long do we keep your data?

At the end of these periods, the data is deleted or anonymised. Some data may be kept longer, with restricted access, where the law requires it or for as long as needed to establish, exercise or defend a legal claim.

Article 8 – How do we protect your data?

We implement appropriate technical and organisational measures to protect your data against loss, alteration, disclosure or unauthorised access: encryption of communications, access limited to the people who need it, regular backups. Our providers are bound by equivalent security and confidentiality obligations.

If a data breach were likely to result in a high risk to your rights and freedoms, we would inform you under the conditions set out in the GDPR.

Article 9 – What are your rights?

You have the following rights over your personal data:

• right of access: to obtain confirmation that we process your data and receive a copy of it;
• right to rectification: to have inaccurate or incomplete data corrected;
• right to erasure: to have your data deleted, in the cases provided for by the GDPR and subject to our legal retention obligations;
• right to restriction: to ask for processing to be temporarily suspended in the cases provided for by the GDPR;
• right to data portability: to receive, in a structured and commonly used format, the data you have provided to us where the processing is based on the contract or on your consent;
• right to object: to object, on grounds relating to your particular situation, to processing based on our legitimate interest. You can object at any time, without giving any reason, to the use of your data for marketing purposes;
• right to withdraw your consent at any time, for processing based on it;
• right to set instructions on the retention, erasure and disclosure of your data after your death, as provided for by French law.

To exercise these rights, write to us at contact@bizyness.fr or at Le Pissenlit Bleu, 229 rue Saint-Honoré, 75001 Paris, France. Every informational email we send you also contains an unsubscribe link.

Exercising your rights is free of charge. We reply within one month of receiving your request; this period may be extended by two months if the request is complex or if we receive a large number of requests, in which case we will let you know. If we have reasonable doubts about your identity, we may ask you for additional information to verify it. If a request is manifestly unfounded or excessive, in particular because it is repetitive, we may charge a reasonable fee or refuse to act on it.

Complaints. If, after contacting us, you believe your rights are not being respected, you can lodge a complaint with the French data protection authority, the Commission nationale de l’informatique et des libertés (CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France, or online at https://www.cnil.fr/fr/plaintes (in French).

Article 10 – Cookies and other trackers

A cookie is a small file placed on your device when you visit a website. The cookies and trackers used on https://www.bizyness.fr are the following.

a) Trackers required for the website to work

The cookie that stores your cookie choices (Axeptio) is strictly necessary: it is placed without your consent, as permitted by the regulations.

b) Trackers subject to your consent

On your first visit, a banner lets you accept or refuse the following trackers, all at once or service by service. None of them is placed until you have given your agreement, and refusing has no effect on your access to the website.

If you accept an advertising service and you reached the website by clicking on one of our ads, the identifier of that click is kept in a cookie (30 days for Meta, 90 days for Google, 28 days for TikTok). If you then create an account, it lets us link that sign-up to the relevant campaign and report it to the advertising partner. If you refuse or withdraw your consent, this cookie is deleted.

c) Affiliate cookies

If you reach the website through a link from one of our partners, cookies keep that partner’s identifier and, where applicable, the associated promotional code for 30 days. They are needed to give you the benefit of the partner offer you followed (for example an extended trial period) and to credit your sign-up to that partner. A message displayed on the website tells you which offer has been activated. They are not used for advertising or to track your browsing. You can delete them at any time from your browser settings.

d) Appointment booking

The appointment booking module is provided by Calendly. It is only loaded when you click a demo booking button. Calendly may then place its own cookies, in accordance with its privacy policy.

e) Changing your choices

You can change your choices or withdraw your consent at any time by clicking the cookie management button displayed at the bottom of the screen on every page of the website. You can also configure your browser to block or delete cookies; the CNIL describes the available tools at https://www.cnil.fr/fr/cookies-et-autres-traceurs (in French).

Article 11 – Changes to this policy

We may update this policy to reflect changes to the Service or to the regulations. The date of the last update is shown at the top of this page. In the event of a substantial change, we will inform you by email or through a message displayed on the Service.